FAQs

1. What is our online store?
Our online store is an e-commerce platform operated by a supermarket, providing customers with a convenient way to purchase groceries, household items, and other products online.

2. How can I pay for my order?
You can pay through Cash on Delivery.

3. What are the delivery charges?
Please visit the Delivery & Shipping page for more information.

4. How can I track or check the status of my order?
You can track the status of your order through the order tracking facility provided after order confirmation or by contacting customer support.

5. How can I return a product?
Please visit the Returns & Refunds page for more information.

6. Do I have to pay shipping charges when returning a product?
No, you do not have to pay shipping charges when returning a product, subject to our return policy.

7. Can I return a product after 7 days?
You must initiate the return process within 7 days of delivery. Unfortunately, return requests cannot be accepted after 7 days.

8. Do you verify orders?
Yes, before processing any order, our customer service team may contact you on your provided phone number to verify the order details.

9. What is the warranty policy?
Warranty policies vary depending on the product and supplier. Warranty claims are processed through the respective manufacturer or authorized service center.

Not all products come with a warranty. If a warranty is available, it will be clearly mentioned in the product specifications or description.